A destination comes alive when it is explored in the company of a friendly and knowledgeable Tour Guide. Informed and engaging, a Tour Guide ensures tourists enjoy their visit by planning the itinerary to the location's attractions, safely transporting them and making the tour a pleasant experience. Of course, it is certainly an added bonus if the Guide is a resident of the area!

At the end of this Training Program, the learner will be able to:

• To prepare for tour operations and routine inspection of the vehicle prior to the trip
• To ensure driving the customer safely to the destination following all traffic rules
• To prepare sample reports (eg: vehicle diagnostic report, road worthiness report) and logs (eg: mileage and kilometre log, vehicle log)
• To guide tourists on various types of tours
• To prepare sample invoice and receive payment
• To communicate effectively with guests, colleagues, and superiors for a smooth workflow
• To apply gender and age-sensitive service practices
• To describe protocols of confidentiality of the organizational information and guests' privacy
• To apply health, hygiene, and safety practices at the workplace