A retailer is one who stocks the manufactured goods and is involved in the act of selling to the final customer or consumer, at a margin of profit. Retailing is the last link that connecting the individual consumer with the manufacturing and distribution chain. It adds value in terms of bulk breaking and providing a wide variety of goods and services to customers as per their needs.

At the end of this Training Program, the learner will be able to:

• Apply effective oral and written communication skills to interact with people and customers;
• Identify the principal components of a computer system;
• Demonstrate the basic skills of using computer;
• Demonstrate self-management skills;
• Demonstrate the ability to provide a self-analysis in context of entrepreneurial skills and abilities;
• Demonstrate the knowledge of the importance of green skills in meeting the challenges of sustainable development and environment protection;
• Process credit applications for purchases in retail business.
• Help to keep the store secure in retail business.
• Help to maintain healthy and safety aspects in retail business.
• Demonstrate products to customers in retail stores.
• Help the customers in choosing right products in retail stores.
• Provide specialist support to customers facilitating purchases in retail stores.
• Maximize sales of goods & services in retail stores.
• Provide personalized sales & post-sales service support to the customers.
• Resolve customer concerns in retail stores.
• Organize the delivery of reliable service to the customers.
• Improve customer relationship in retail business.
• Monitor and solve service concerns in retail stores.
• Promote continuous improvement in service to the customers.
• Work effectively in formal team in retail stores.
• Work effectively in retail organization.
• Create a positive image of sales associate & organization in the customer’s mind.