A good start to a guest's stay is assured when a Guest Service Executive at the Front Office receives and welcomes guests with a ready smile and performs all relevant tasks from check-in to check-out with efficiency and competence.

At the end of this Training Program, the learner will be able to:

• To promote effective communication with guests, colleagues and seniors for a smooth workflow
• To ensure sensitivity towards genders, persons with disability and ages
• To outline protocols of confidentiality of organizational information and guests' privacy
• To monitor health, hygiene and safety standards at the workplace
• To enhance guest experience
• To employ appropriate skills and knowledge to manage cashier activities
• To prepare sample guest reservation occupancy and forecasting reports
• To maintain guest relations and employ appropriate practices to train the staff
• To manage and monitor guest reservation procedure