A smiling welcome at the Front Desk of any hotel makes the guest begin their stay on a positive note and the efficient check-in and check-out handling by the Guest Service Associate makes it a pleasant experience.

At the end of this Training Program, the learner will be able to:

• To communicate effectively with guests, colleagues and superiors for a smooth workflow
• To apply gender and age-sensitive service practices
• To outline protocols of confidentiality of organizational information and guests' privacy
• To apply health, hygiene and safety practices at the workplace
• To perform Front Office Operations, and apply appropriate practices to greet and welcome guests
• To complete Front Office duties like registration, check-in, check-out, room allotments, and perform practices to handle guests' services
• To prepare various amenity vouchers and invoices, accept payment and update the Property Management System, and manage guest check out procedure